Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the SuitPilot software applications, the SuitPilot Portal, the edge node software and related services (together, the “Service”) provided by Goolean Tech (“Goolean”, “we”, “us”). By creating an account or using the Service you agree to these Terms on behalf of the law firm or other organisation you represent (the “Customer”, “you”).

1. The Service

SuitPilot is a suite of applications for debt-collection law firms. Access to individual applications is granted according to the entitlements configured in the Portal and, for applications sold by subscription, requires an active subscription. Certain applications require the installation of edge node or desktop agent software on systems the Customer controls. Goolean may add, change or retire features of the Service; where a change materially reduces functionality the Customer relies on, Goolean will give reasonable advance notice.

2. Accounts and users

The person who creates the account becomes the Customer’s first administrator and represents that they are authorised to bind the Customer. Administrators may invite as many users as the Customer needs. The Customer is responsible for the acts and omissions of its users, for keeping credentials confidential, and for enabling appropriate security controls (including multi-factor authentication) for its users.

3. Fees, tokens, subscriptions and auto-recharge

• Usage-based applications are paid for with tokens held in a wallet shared by all of the Customer’s users. Tokens are purchased in advance at the unit price published on the pricing page at the time of purchase. Metered work consumes tokens at the rate shown in the application before the work is charged, which is the rate published on the pricing page unless a different rate has been agreed for the Customer.
• Certain applications are sold by subscription rather than tokens. The fee, billing period and renewal terms for each subscription are set out in the Customer’s order form or other written agreement with Goolean.
• There is no fee per user.
• A valid payment method is required to create an account. The first token purchase is made at signup through Stripe’s hosted checkout, and the payment method is saved with Stripe.
• If the Customer enables auto-recharge, the Customer authorises Goolean to charge the saved payment method for the configured token amount whenever the wallet balance falls below the configured threshold, until auto-recharge is changed or turned off in the Portal.
• When the wallet balance is insufficient, metered features pause until tokens are added. Tokens do not expire, are not transferable, and are non-refundable once consumed. Refunds of unused tokens are at Goolean’s discretion except where required by law. Stripe issues a receipt for every purchase.
• Invoiced or purchase-order billing is available by separate agreement, which supplements these Terms.
• Prices exclude applicable taxes, which the Customer is responsible for.

4. Customer data and the edge node

“Customer Data” means the case files, documents, financial records and other information the Customer makes available to the Service, including data accessed through an edge node or desktop agent. The Customer retains all rights in Customer Data. Goolean processes Customer Data only to provide and support the Service and as described in the Privacy Policy.

The Service is designed so that Customer Data is read from and written to the Customer’s own systems via the edge node rather than being copied to Goolean’s infrastructure; the specific data each application handles is described on its product page. The Customer is responsible for the security, availability and backup of the systems on which the edge node and desktop agent software run, and for ensuring it has the rights necessary to make Customer Data available to the Service.

5. Acceptable use

The Customer will not (a) use the Service in violation of applicable law, including consumer-protection and debt-collection regulations; (b) attempt to gain unauthorised access to the Service or other customers’ data; (c) reverse engineer, decompile or attempt to extract the source code of the edge node, desktop agent or any other component of the Service except to the extent permitted by law; (d) resell or provide the Service to third parties other than its own users; or (e) use the Service to build a competing product.

6. Professional responsibility

The Service assists with, but does not replace, the professional judgment of licensed attorneys and the Customer’s staff. Outputs of automated features (including AI-generated summaries, suggested matches, suggested redactions and prepared filings) must be reviewed by the Customer before being relied upon. The Customer remains solely responsible for filings made with courts, communications with debtors, the handling of trust funds and compliance with applicable rules of professional conduct.

7. Intellectual property

Goolean and its licensors own the Service and all related intellectual property. Subject to these Terms, Goolean grants the Customer a non-exclusive, non-transferable right to use the Service, including installing the edge node and desktop agent software on systems under the Customer’s control, for as long as the Customer has an account and, for applications sold by subscription, during the paid subscription term. Feedback about the Service may be used by Goolean without restriction.

8. Confidentiality

Each party will protect the other’s confidential information with at least the care it uses for its own confidential information and will use it only for purposes of these Terms. Customer Data is the Customer’s confidential information.

9. Warranties and disclaimers

Goolean warrants that it will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided “as is” and Goolean disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Goolean does not warrant that automated detection, matching or filing features will be error-free.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, arising out of these Terms. Each party’s total liability arising out of these Terms will not exceed the fees paid by the Customer to Goolean in the twelve months preceding the claim. These limits do not apply to a party’s breach of Section 8, a party’s indemnification obligations, or liability that cannot be limited by law.

11. Indemnification

The Customer will defend and indemnify Goolean against third-party claims arising from Customer Data or the Customer’s use of the Service in violation of these Terms or applicable law. Goolean will defend and indemnify the Customer against third-party claims that the Service, as provided by Goolean, infringes a third party’s intellectual property rights.

12. Term, suspension and termination

These Terms apply for as long as the Customer has an account. Goolean may suspend access if the Customer is materially in breach, fails to pay undisputed fees, or if suspension is necessary to protect the Service or other customers, and will restore access when the issue is resolved. Either party may terminate for material breach not cured within thirty days of notice. On termination the Customer’s users lose access to the Service; Goolean will make account and configuration data available for export for thirty days after termination and will then delete it. Any unused token balance at termination is handled under Section 3, and subscription fees as set out in the applicable order form.

13. Changes to these Terms

Goolean may update these Terms. Material changes will be notified to administrators by email or in the Portal at least thirty days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

14. General

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction over disputes. If any provision is unenforceable the remainder continues in effect. Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets. These Terms, together with any order form and the Privacy Policy, are the entire agreement between the parties on their subject matter.

15. Contact

Questions about these Terms can be sent through the contact form.